Surprising new findings suggest an individual will remember a Facebook post longer than they’ll retain the memory of human face or a sentence in a book. Experts believe the findings demonstrate how our memories favor natural, spontaneous writing over polished, edited content. This acknowledgement could have wider implications for the worlds of education, communications and
Small act of customer service reaps huge rewards By Tim Nudd Given all the rubbernecking at ChapStick-style social-media fails,and all the hijacking of corporate crowdsourcing efforts, it’s tempting to see the Internet as a sea of sharks always out for brand blood. But the truth is, millions of people on Facebook are hungry for a feel-good story, and ready to